Shipping Policy

This Shipping Policy explains how we package, ship, and deliver orders from Bilyk Timepieces, and what to expect for both domestic and international orders.

Processing Time

Orders are typically processed and handed to our shipping carrier within 1-3 business days of purchase. Because each watch is a unique, individual item, processing occasionally takes longer for additional inspection, authentication, or custom packaging; we will contact you if there is a significant delay.

Carriers and Rates

We ship using a combination of Canada Post, Purolator, FedEx, and DHL Express, depending on your destination and the shipping option you select. Available carriers and live rates are calculated automatically at checkout based on your shipping address, the weight and value of your order, and the service level you choose.

Where We Ship

We ship within Canada, to the United States, and internationally to most countries worldwide. If your country is not available at checkout, contact us and we will let you know whether shipping can be arranged.

International Orders, Duties, and Taxes

International orders are supported through Shopify's Managed Markets service, which calculates applicable customs duties, import taxes, and fees for your destination at checkout so that, in most cases, you pay the full landed cost upfront with no surprise charges on delivery. Because we sell used goods, please note that some countries restrict or apply additional scrutiny to the import of used goods, watches containing batteries, or items containing certain materials; in rare cases an order may be delayed, held, or returned by customs authorities for reasons outside our control.

High-Value Item Handling

Given the value of the items we sell, most shipments require an adult signature on delivery and are shipped with insurance covering the full purchase price. We are not able to remove the signature requirement or reduce declared value for insurance or customs purposes, including at a buyer's request, as doing so would misstate the shipment's value.

Tracking

You will receive a shipping confirmation email with tracking information once your order ships. You can also view tracking information from your order status page.

Risk of Loss

All items purchased from Bilyk Timepieces are made pursuant to a shipment contract. Risk of loss and title for items purchased pass to you upon our delivery to the carrier. We are responsible for filing any claims with our shipping carriers if your order is lost or damaged in transit, and we will work with you to resolve the issue, including a replacement or refund where appropriate.

Delays

Delivery estimates provided at checkout are estimates only. We are not responsible for delays caused by the carrier, customs processing, weather, or other events outside our reasonable control.

Contact

Questions about shipping? Email bilyktimepieces@gmail.com